Contact information
Contact Information Policy
1. Contact Methods
For all inquiries, support requests, or official correspondence, please contact us directly via email.
- Official Email: Gorillaknobz@gmail.com
2. Response Times
We read every message and respond as quickly as possible.
- Standard Response Window: 1 to 3 business days.
- Weekend Policy: We do not process emails on Saturdays or Sundays.
- Holiday Policy: Response windows may extend during major public holidays.
3. Communication Guidelines
To help us process your request quickly, please follow these guidelines:
- Subject Line: Use a clear, descriptive subject line related to your inquiry.
- Single Thread: Send only one email per issue to prevent queue delays.
- Information: Include all relevant details, order numbers, or account info in your initial email.